Hoteliers are being unfairly put under pressure by BOOKING.com, not only does BOOKING charge incorrect amounts from customers who have never stayed in this Hotelier's accommodation.
Their invoicing system in Booking's Extranet is also completely broken and one invoicing error after another appears...
Booking.com website will also provide hotel owners with the worst service ever in 2024...
Disastrous service for the HOTELIER at BOOKING.com
The quality of the telephone support department at BOOKING is getting worse and worse. Now, after 5 p.m., in many cases no Dutch-speaking colleague is available anymore and the paying hotelier is almost redirected to
"The middle of nowhere"... Where a very poorly speaking individual, somewhere on the other side of the world, speaks so poorly that the hotelier is almost obliged to end the conversation after much annoyance...
The TELEPHONE SERVICE at BOOKING is therefore evolving from less good to very poor for the paying Hotelier...
There seems to be no end to the bad service at BOOKING for HOTELIERS... Now BOOKING is also closing both telephone numbers where HOTELIERS should be able to report problems, invoicing or bookings...
The telephone number ( 32) 02 700 67 87 was simply disconnected without notifying the hotelier?
Also the telephone number
( 32)02 207 58 00 was taken out of service and the hotelier is faced with the dilemma for the umpteenth time...
B&B Bourgeoisie therefore advises its customers to book directly to avoid the poor service of Booking.com.
BEL 32 0473 72 37 75
Every day from 10am to 9pm. Reachable by phone
Abuse of power by Booking vis-à-vis the paying Hotel Owner is an everyday occurrence...
Our accommodation pays a lot of money in commission (15%) to the giant BOOKING.com, Hotelier Geerts of B&B Bourgeoisie tells us during the interview. And if this is not enough, Booking regularly charges customers who have never stayed with us and did not show up or alleged customers who have been overbooked, which even our accommodation is not aware of.
Incorrect amounts in the administration that Booking cannot discuss, you 'just have to pay or they will cut you off!' And the underlying Invoicing service is not available to Hotel owners and is an internal service, according to the Booking employee...
The dominant position of BOOKING.com is therefore regularly, if not daily, abused
Customers are happy to abuse the uncontrollable review system at BOOKING.com
Even customers who behave excessively and unreasonably can completely mock the hotel operator and express their negative unjustified opinion on the Booking review system, which the hotelier cannot change even in the case of reporting misconduct...
The Hotelier is desperate about the very unprofessional and uncontrollably bad REVIEW System at BOOKING.com. Customers ignore the rules, in some cases destroy the items in the accommodation and then have the privilege of dragging the Hotel public through the mud and, after all, being able to give an insufficient score, according to their opinion. the Internet...
Owner B&B Bourgeoisie
GEERTS Source: December 9, 2023
B&B Bourgeoisie therefore advises its customers to book directly to avoid the poor service of Booking.com.
BEL 32 0473 72 37 75
Our RECEPTION can be reached by telephone every day from
10am to 9pm.